Do you offer international shipping?
At this time, Heardex ships only within the United States. We understand the importance of reaching customers beyond borders and are actively working to expand our shipping options to serve international destinations soon. Once available, we’ll make sure to announce it clearly so you can shop with confidence no matter where you are.
What types of products does Heardex sell?
Heardex offers a carefully curated selection of premium hardware products designed to meet the needs of both professionals and DIY enthusiasts. Our inventory includes everything from power and hand tools, fasteners, and electrical supplies to plumbing fixtures, home improvement essentials, and safety gear. We focus on quality, durability, and performance so you get reliable products that help you get the job done right.
How can I place an order?
Ordering is simple and convenient. Just browse through our extensive catalog, choose the products you need, and add them to your cart. When you’re ready, head to our secure checkout where you can select from multiple payment methods. Our system is designed to provide a smooth, hassle-free shopping experience from start to finish.
What are the shipping fees?
We keep shipping affordable with a flat rate of $5 for all orders shipped within the United States. No matter the size of your purchase, you’ll pay the same low shipping fee, making it easier to plan your projects without worrying about extra costs.
What is your estimated delivery time?
Handling time typically takes between 1 to 3 business days (Monday through Friday) as we carefully verify payment and prepare your order. Shipping transit usually ranges from 2 to 4 business days depending on your location and chosen shipping method. Overall, you can expect your order within 3 to 7 business days. Orders placed after 4:00 PM EST will be processed the next business day to ensure prompt delivery.
Can I cancel my order after placing it?
Yes, you can cancel your order if it hasn’t been shipped yet. Please contact us immediately at support@heardex.store or use our 24/7 live chat to submit your cancellation request. Acting quickly helps us avoid unnecessary shipping and ensures you receive a full refund without delay.
What if my tracking information isn’t updating?
If your tracking hasn’t updated within 48 hours of shipment, please reach out to our support team via email or live chat. We’ll investigate the issue promptly and keep you informed with the latest tracking details to put your mind at ease.
How do I return a product?
Starting a return is easy. Just contact our support team at support@heardex.store or through live chat. We’ll walk you through every step, provide return labels, and make sure the process is smooth and hassle-free from start to finish.
What if I receive a damaged or incorrect item?
If your order arrives damaged or with the wrong item, notify us within 30 days of delivery. We’ll act quickly to resolve the problem by offering a replacement, refund, or other solution based on what works best for you, ensuring your satisfaction is our priority.
Do you charge any restocking fees for returns?
No, Heardex does not charge restocking fees. We want your return experience to be straightforward and stress-free, with no hidden costs or surprises along the way.
For More Information:
Business Name: Heardex
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (571) 684-7084
Business Mail: support@heardex.store
Business Address: 4439 Girl Scout Ln, Friendswood, TX 77546, United States