Statement of Liability
At Heardex, we ask that all customers carefully read and understand our detailed shipping and return policies before making a purchase. By placing an order with us, you’re agreeing to follow these policies to help ensure a smooth experience for everyone.

We are committed to maintaining consistent procedures for all online sales through Heardex, and these protocols are designed to keep things clear and straightforward. If anything is unclear or if you have concerns about our policies, please don’t hesitate to contact our support team at support@heardex.store. We’re here to help.

Transit, Handling, and Order Cut-Off Time
Transit Time: Most orders arrive within 2 to 4 business days (Monday to Friday), depending on your location and chosen shipping method.
Handling Time: We typically process and prepare your order within 1 to 3 business days, including payment verification and careful packaging.
Delivery Time: Combining handling and transit, total delivery usually takes between 3 and 7 business days. This can vary based on your location, shipping method, and order volume.
Order Cut-Off Time: Orders placed after 4:00 PM Eastern Standard Time will be processed the next business day to ensure timely shipment.

Shipping Rates
We charge a flat $5 shipping fee on all orders within the U.S., no matter how many items you purchase. This simple, fixed rate helps you avoid surprises and makes budgeting easier. Please note that applicable taxes on shipping will be added based on your delivery address at checkout.

For those nearby, we also offer free in-store pickup for added convenience.

Delivery Terms
We partner with trusted carriers to make sure your order arrives safely and on time. Our main delivery partners include:

• USPS: Known for wide coverage and reliable service, USPS offers a range of shipping options for your needs.
• UPS: Fast and trackable, UPS provides real-time updates and excellent customer support.
• DHL: Ideal for express and international shipments, DHL offers efficient, global coverage with detailed tracking.
• OSM (Other Standard Mail): A cost-effective solution for less urgent shipments, providing reliable delivery at a lower cost.

We select the best carrier for your order to ensure it reaches you quickly and securely.

Change of Address
Please double-check your shipping address before submitting your order. Once your package is on the way, we cannot change the delivery address. If you spot a mistake before shipping, contact us immediately at support@heardex.store, and we’ll do our best to correct it.

If an incorrect address leads to delivery failure, the package will return to our warehouse. You’ll be responsible for any additional shipping costs to resend the order to the correct address. To avoid delays and extra fees, accuracy is key.

Order Tracking System
Each shipped order comes with a unique tracking number sent to you by email or SMS. This allows you to track your shipment in real time—from dispatch to delivery—so you always know where your package is.

Wrong Address
If delivery fails due to an incomplete or incorrect address:

• The package will be returned to our warehouse.
• You will need to cover the cost of reshipping to the corrected address.

To avoid this, please carefully review your shipping details before finalizing your order.

Cancellations
You can cancel your order anytime before it ships. Reach out to us at support@heardex.store as soon as possible to cancel and receive a full refund. We strive to process cancellations quickly to prevent unnecessary shipments.

If your order has already shipped, we can’t cancel it. Instead, please check our Refund Policy for how to proceed with returns or exchanges.

Parcels Damaged in Transit
If your package arrives damaged or tampered with:

• If possible, refuse delivery and contact us immediately. We’ll arrange a return or replacement at no cost to you.
• If already delivered and damaged, email support@heardex.store with photos of the damage right away. We’ll help you with a return or replacement.

Please report damage promptly, as we can’t accept claims reported after significant delays.

Tax
Sales tax applies to both product prices and shipping charges, calculated based on your shipping address. The exact amount will be shown before you complete your purchase, reflecting any state, county, or local taxes applicable to your location.

International Orders
Currently, Heardex only ships within the U.S. If you’re outside the U.S. and interested in placing an order, contact us. We can provide information about international shipping options, costs, delivery times, and any customs or import rules relevant to your country.

Contact Us
If you have questions, concerns, or need help with your order or delivery, our customer service team is ready to assist. Email us anytime at support@heardex.store for fast, friendly, and reliable support throughout your shopping experience.

For More Information:

Business Name: Heardex

Our Support: 24/7

Business Hours: 9:00 AM to 4:00 PM

Business Contact: +1 (571) 684-7084

Business Mail: support@heardex.store

Business Address: 4439 Girl Scout Ln, Friendswood, TX 77546, United States