At Heardex, protecting your payment information is our top priority. We strictly follow the Payment Card Industry Data Security Standard (PCI DSS), ensuring your payment details are processed, stored, and transmitted using the highest level of encryption and security protocols. This commitment safeguards your data against unauthorized access or breaches.
Secure Transactions:
Every transaction on our website is handled through secure, encrypted SSL channels. This guarantees that your payment information stays private and protected while it’s being transmitted.
PCI Compliance:
Heardex is fully PCI DSS compliant. Our systems undergo regular, comprehensive audits and security assessments to maintain these standards and protect your sensitive data from potential threats.
Payment Terms & Conditions:
We accept a variety of payment methods for your convenience, including:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Venmo
- Visa
Order Confirmation:
Once your purchase is complete, you will receive an email with your order details and a unique order number. This email is your official proof of purchase, so we recommend keeping it handy for tracking or any order-related questions.
Payment Authorization:
Your payment is authorized immediately after placing your order. We only begin processing and shipping your order once payment confirmation is received. Should any issues arise with your payment, we will contact you promptly to resolve them without delay.
Failed Transactions:
If your payment doesn’t go through, please double-check your payment details such as card number and billing address for accuracy. If the problem continues, reach out to our customer support team immediately, and we’ll help you sort it out quickly to avoid delays.
Currency:
All prices on Heardex are listed and processed in U.S. Dollars (USD).
Refund Policy:
For details on refunds, please refer to our Refund Policy. If eligible, refunds will be processed according to our guidelines, and you will be notified once the refund is completed. Processing times can vary based on the payment method.
Refund From Payment Gateways:
Refunds are credited back to the original payment method within 10 business days. For instance, if you paid by credit card, the refund will go back to that same card. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Payment Disputes:
If you encounter any payment problems, please contact our support team right away. We will investigate thoroughly and work with you to resolve the issue promptly, ensuring your satisfaction.
Changes to Payment Policy:
Heardex reserves the right to update this Payment Policy at any time. Any changes will take effect immediately once posted on our website. By making a purchase, you agree to these terms, so we recommend reviewing this policy periodically.
For More Information:
Business Name: Heardex
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (571) 684-7084
Business Mail: support@heardex.store
Business Address: 4439 Girl Scout Ln, Friendswood, TX 77546, United States